Inside Sales Executive – Spare Parts Sales

Position Overview

We are seeking a dynamic and customer-oriented Inside Sales Executive to manage high-volume inbound and outbound sales calls for spare parts. The role focuses on converting customer inquiries into confirmed orders, driving repeat business, and ensuring a smooth customer experience for individual customers and small workshops.

This is a fast-paced position that requires strong communication skills, quick decision-making abilities, and consistent follow-up management.

Key Responsibilities

Inbound Sales

• Handle incoming calls from customers, including machine owners, drivers, and small workshops
• Understand customer requirements and recommend suitable spare parts
• Provide accurate information regarding pricing, stock availability, and delivery timelines
• Convert customer inquiries into confirmed sales orders

Outbound Sales

Conduct follow-up calls for:

• Pending quotations
• Existing customers for repeat business
• Leads generated through marketing campaigns and WhatsApp inquiries
• Execute targeted sales campaigns such as promotional offers, stock clearance activities, and customer reactivation initiatives
• Upsell and cross-sell relevant spare parts and related products

Order Processing & Coordination

• Prepare and share quotations promptly
• Coordinate with the sourcing and procurement teams for pricing and product availability
• Ensure smooth order processing, dispatch, and delivery coordination

Customer Relationship Management

• Build long-term customer relationships through responsive and professional communication
• Resolve basic customer concerns and service-related queries
• Maintain a high level of customer satisfaction to encourage repeat business

CRM & Call Management

• Record all customer interactions, inquiries, and orders in the CRM system (Zoho or similar platforms)
• Track follow-ups and maintain daily activity reports
• Efficiently manage high call volumes while ensuring service quality

Collections Support

• Follow up on pending payments when required
• Coordinate with the accounts team for payment confirmations and updates

Key Skills & Competencies

• Strong verbal communication skills in Hindi and English; regional language proficiency is an added advantage
• Excellent persuasion, negotiation, and closing skills
• Ability to handle high call volumes (50–100 calls per day)
• Quick learner with the ability to understand product specifications and customer requirements
• Strong multitasking and coordination abilities
• Positive attitude, resilience, and customer-focused approach

Experience & Qualifications

• 1–4 years of experience in telesales, inside sales, or call center operations (preferably B2C)
• Prior experience in automotive, spare parts, e-commerce, or service industries will be preferred
• Graduate or diploma holder from a recognized institution

CTC: up to 7.2 LPA