Front Office Manager

Roles and Responsibilities:

As a Front Office Manager, your key responsibilities will include, but are not limited to:

• Guest Feedback: Conducting a guest feedback call within 8 hours of their check-out to ensure satisfaction and gather insights for continuous improvement. 20 feedback per month on OTA is the minimum.
• Employee Training: Training and supervising front office staff to ensure high-quality service, efficient guest check-in/check-out procedures, and smooth daily operations.
• Upselling: Promoting and upselling our additional services, such as in-house chef, laundry services, and other amenities, to enhance the guest experience.
• Online Booking Management: Handling and overseeing the online booking system to ensure accuracy in reservations and availability management.
• Online Response Management: Managing online responses, reviews, and feedback across various platforms to maintain a positive brand image and address any concerns in a timely manner.
• Inventory Overseeing: Monitoring and managing the inventory of front office supplies, ensuring stock levels are maintained and ordered in a timely manner to prevent shortages.
• Guest Service Excellence: Ensuring that all front office operations are performed with the highest standards of guest satisfaction and hospitality.
• Daily Operations Management: Managing the overall front office operations, including guest check-ins/outs, resolving guest complaints, and maintaining a smooth workflow.

CTC- up to 4 LPA

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