Global HR Head (US Operations)

Job Summary

The Global HR Head will be responsible for managing end-to-end HR operations and ensuring compliance for a staffing organization with over 500 employees. The role focuses on delivering efficient HR services, maintaining compliance with employment regulations across the US and Canada, driving process improvements, and fostering a positive and compliant workplace culture.

Key Responsibilities

HR Operations

• Oversee day-to-day HR operations, including onboarding, offboarding, payroll, benefits administration, and employee records management.
• Develop, implement, and continuously improve HR policies, procedures, and best practices aligned with business objectives.
• Manage the HRIS system while ensuring data accuracy, integrity, and confidentiality.
• Provide HR guidance and support to managers and employees on people-related matters.
• Lead employee engagement initiatives and support talent management programs.

Compliance & Regulatory Management

• Ensure compliance with federal, state, and local employment laws across the US and Canada, including regulations such as FLSA, FMLA, EEO, and OSHA.
• Conduct regular HR compliance audits to identify and mitigate potential risks.
• Stay updated on labour law changes and communicate relevant updates to management and employees.
• Coordinate internal and external compliance audits and respond to regulatory inquiries.
• Design and deliver compliance training programs for managers and employees.

Reporting & Analytics

• Prepare and analyse HR reports and key metrics for leadership.
• Monitor HR trends, identify improvement opportunities, and provide actionable recommendations.
• Track and report compliance-related activities and performance.

Employee Relations

• Handle employee relations matters, conduct investigations, and recommend appropriate resolutions.
• Promote a positive, inclusive, and compliant work environment.

Required Qualifications

• Associate’s degree in Human Resources, Business Administration, or a related field (Bachelor’s degree or HR certification preferred).
• Minimum 5 years of progressive HR experience, including at least 2 years in HR operations and compliance.
• Strong knowledge of employment laws across all 50 US states and Canada.
• Prior experience in the staffing or recruitment industry is preferred.
• Excellent communication, organisational, analytical, and problem-solving skills.
• Proficiency in HRIS platforms and Microsoft Office Suite.

Key Competencies

• Strong attention to detail with a focus on compliance and documentation.
• Effective communication and interpersonal skills.
• Analytical mindset with the ability to interpret HR data and drive improvements.
• High level of integrity and confidentiality.
• Adaptability to work in a fast-paced and dynamic environment.

Reporting Structure

• Reports To: Director of Human Resources / Chief Operating Officer (COO)
• Direct Reports: HR Generalists and HR Coordinators

Experience: 10+ Years