Service Delivery Advisor

The Service Delivery Advisor is responsible for managing and optimizing onboarding and lifecycle processes for clients, suppliers, and contractors. The role ensures compliance, operational efficiency, and high stakeholder satisfaction through accurate, timely, and collaborative service delivery across all processes.

Key Responsibilities

1. Client Onboarding

• Set up client accounts and project records to enable seamless engagement.
• Verify agreements, documentation, and statutory requirements to ensure compliance.
• Coordinate with Finance for billing setup and system accuracy.
• Establish compliant worksites, including contract templates and required notifications.

2. Client Lifecycle Management

• Provide accurate and timely reporting, including Quarterly Business Review (QBR) packs.
• Track client performance metrics and provide actionable insights.
• Manage workload through dashboards, ensuring adherence to service level agreements (SLAs).

3. Supplier Onboarding

• Conduct supplier due diligence, including compliance and credit checks.
• Ensure accurate supplier setup, fee validation, and policy alignment.
• Maintain updated and compliant supplier records.

4. Contractor Onboarding

• Manage end-to-end contractor onboarding, ensuring SLA adherence.
• Oversee background checks, worker classification, and health & safety compliance.
• Coordinate registration, compliance validation, and payroll setup.
• Ensure accuracy in billing, statutory compliance, and contract execution.

5. Timesheets & Expense Management

• Monitor timesheets and expense submissions for accuracy and completeness.
• Validate statutory payments and deductions in coordination with payroll and finance teams.

6. Contract End Date Management & Extensions

• Track contract end dates and manage extensions, amendments, or offboarding.
• Process change requests while ensuring updated compliance requirements.
• Maintain accurate documentation and system updates.

7. Offboarding

• Manage contractor offboarding processes including resignation, transition, or completion.
• Ensure timely closure of records and compliance with reporting requirements.

8. Query Management

• Act as the primary point of contact for client, contractor, and supplier queries.
• Manage and resolve cases within SLA timelines, escalating where required.
• Deliver high-quality stakeholder support through effective communication.

Qualifications & Experience

• Bachelor’s degree in a relevant business discipline (preferred).
• 4–5 years of experience in recruitment, HR, or related fields.
• Experience in customer service or service-oriented roles.
• Knowledge of employment law and benefits (preferred).

Key Skills & Competencies

• Strong communication skills (written and verbal).
• Proficiency in Microsoft Office tools.
• High attention to detail and strong organizational skills.
• Ability to manage multiple tasks and meet deadlines effectively.
• Self-motivated, proactive, and adaptable in a dynamic environment.
• Strong teamwork and independent working capability.

Behavioral Expectations

Employees are expected to align with organizational values, including:

• Team collaboration and mutual respect
• Adaptability and openness to change
• Integrity and accountability
• Curiosity and problem-solving mindset
• Passion for excellence and continuous improvement

Apply Now
CTC: up to 9 LPA