Role Overview
We are looking for a Senior Manager to lead the operations team while driving process improvement, automation, and digital transformation. The role will oversee client onboarding, transaction processing, reporting, reconciliation, and stakeholder coordination, while building scalable processes and systems.
Key Responsibilities
- Manage, mentor, and develop the operations team and ensure achievement of SLAs.
- Oversee client onboarding, transaction processing, reporting, query resolution, and reconciliations.
- Identify manual and repetitive processes and drive automation and process optimisation.
- Implement SOPs and AI-assisted workflows to improve efficiency and reduce manual effort.
- Manage internal and external stakeholders, resolve escalations, and ensure service expectations are met.
- Ensure transactions and onboarding activities adhere to applicable SEBI compliance requirements.
- Build and maintain operational dashboards and reports and provide data-driven business insights.
Requirements
- B.Tech/B.E./B.Sc. in Computer Science or related field, preferably with an MBA.
- 2–5 years of experience in technology/automation consulting, business transformation, operations, or general management.
- Prior people-management experience is required.
- Experience in BFSI, Investment Advisory, or Asset Management is an advantage.
- Proven experience in process automation, redesign, or scaling.
- Proficiency in Excel/Google Sheets and familiarity with AI prompt engineering.
- Exposure to tools such as Zoho, Investwell, MFU, or similar workflow/automation platforms is preferred.
- Strong attention to detail, stakeholder management, problem-solving, and business/systems thinking.
CTC : up to 14 LPA
Job Category: Operations
Job Type: Full Time
Job Location: Hyderabad
